Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration. Unlock in-depth insights with the combined power of Sprinklr’s specialized AI and Generative AI. Get insights faster with industry-best accuracy across sentiment, emotions, entity identification and text classification. Now, no matter how customers move between touchpoints, your team can see every conversation and stay in sync, helping them respond and resolve faster, and with more context.
Factor in customer context, intent, and agent skills to ensure faster, more accurate resolutions across channels. Uncover their strengths and improvement areas, and deliver targeted coaching for continuous growth. Sprinklr AI powers every step of the customer service journey, helping you deliver extraordinary CX at scale. Uncover the true voice of your customer by combining insights from surveys, social listening, and more — extending beyond contact center cases to elevate service quality.
Planning and Insights
Deploy enterprise-validated GenAI models instantly across your contact center to boost agent productivity and customer satisfaction. Uncover real stories of how industry leaders are redefining customer experiences with Sprinklr. Global social media teams face challenges like inconsistent messaging, time zone delays, and complex compliance requirements. Trained on 2,000+ models, Sprinklr’s industry-specific, multilingual AI automates insights, publishing, engagement, governance and analytics. With Sprinklr Copilot, you can access it all with a simple, conversational interface.
Analyze the performance of posts, engagement of audiences, and key characteristics of content against competitors or other best-in-class brands — including which of your competitors’ messages lead the pack and why. Get comprehensive and accurate insights with real-time data categorization and reporting without sampling. Sprinklr’s Marketplace offers many more connectors (e.g., Oracle, SAP Ariba, SAP Service Cloud) along with a robust API layer. Deliver personalized support with AI assistance, driving low-effort resolutions and higher satisfaction across every channel. Deploy AI Agents to instantly complete routine tasks, gather context and handle FAQs.
Comprehensive social listening powered
Empower agents with real-time, context-aware guidance — all from a single platform. Unify your customer-facing teams — from marketing and service to CX — to enable seamless collaboration and deliver connected experiences at scale. Sprinklr is built for enterprise complexity, offering deep customization, scalable governance, and seamless coordination across global teams. Its flexible workflows and compliance controls support consistent brand experiences and collaboration across departments. Independent studies report up to 327% ROI and $6.98M in business benefits over three years.
- Sprinklr AI powers every step of the customer service journey, helping you deliver extraordinary CX at scale.
- With support for 30+ digital and social channels, Sprinklr Social enables teams to plan, execute, and measure campaigns at scale.
- Shorten agent ramp-up time with a unified, AI-powered desktop that provides real-time guidance and boosts productivity.
- Break down silos, reimagine brand reach, power personalized campaigns, and deliver compliant, AI-powered brand experiences globally.
- Empower agents with ready-to-use answers and AI-powered search and recommendations to improve first-contact resolution.
Industry-leading data coverage to capture critical conversations
Meet our visionary leadership team — a collective force driving CX innovation, fostering collaboration, and steering our company towards unparalleled success. AI is deeply woven into the fabric of the Sprinklr platform, delivering accurate and trusted results. Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal.
Social Advertising
These integrations allow teams to unify customer insights, automate content workflows, and align reporting across functions. Sprinklr sets the standard for social media compliance with granular access controls, built-in audit trails, and automated approval workflows — all trusted by the world’s most regulated industries. Only Sprinklr offers the depth of workflow customization that global enterprises require — from custom rules to role-based experiences tailored by brand, geography or business unit.
Redefining the world’s ability to make every customer experience extraordinary
Streamline global operations, power full-funnel customer journeys and drive conversions. Use rich social data to unlock real business impact across marketing, sales, service and product. Bring your teams, tools, What Is the Dow Jones Industrial Average data and channels together on a single platform — so every customer interaction is personalized, secure, and deeply integrated with your ecosystem.
The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback. Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly moderate, all in a single application. Maintain a single, context-rich conversation across 30+ channels — and add new ones effortlessly with unified data models.
- Auto-evaluate every interaction with AI to generate agent insights across performance and compliance parameters.
- Unlike most platforms that offer AI as isolated add-ons, Sprinklr Service is built on a unified, AI-native architecture.
- Brands use social media management software to increase efficiency, ensure brand consistency, and translate social engagement into meaningful business outcomes like revenue growth and customer satisfaction.
- Built for enterprises, our Unified-CXM platform scales effortlessly as your needs evolve.
- Get comprehensive and accurate insights with real-time data categorization and reporting without sampling.
Leverage standard out-of-the-box connectors, or build custom integrations using developer-friendly REST APIs. “It (Sprinklr) was the only platform robust enough to serve our needs as a global organization and innovative enough to keep up with our aspirations for social.” Customers have the ability to store Sprinklr’s platform data for a rolling 12-, 36-, or 84-months to meet operational or regulatory compliance needs for Account or Listening data. Create and deploy custom artificial intelligence models, validate predictions of existing models, and retrain them accordingly. Monitor real-time performance across your contact center with full visibility into key metrics through Sprinklr’s Service Command Center. Effortlessly troubleshoot complex issues with step-by-step instructions built into GenAI bots and live chat.
Social for Distributed Teams
Automatically surface themes, trends and anomalies from billions of data points with Sprinklr AI. Drive greater efficiency with granular and actionable insights powered by generative AI. Auto-evaluate every interaction with AI to generate agent insights across performance and compliance parameters. Deploy AI to facilitate agent enablement and automate workflows, ensuring your agents stay empowered and efficient to deliver exceptional CX.
Unify fragmented interactions across 30+ voice, social and digital channels with an AI-native customer experience platform. Bring social listening, publishing, engagement, commerce, advertising, customer service, and advocacy into one unified platform. Streamline collaboration and governance across teams, markets and brands with complete visibility and control.